Presented by Emma Lee

Webinar Recording cost is £15.00

(Recording is free for ICB members)

The secrets of successful contracting and ensuring client engagement

Working with problem behaviours can involve very high stakes. Where failure to create the right action plan that works for the client can end in disengagement, their seeking another behaviour consultant or even seeking to euthanise their companion, it’s vital we understand the best processes to ensure engagement.

By the end of the session, you’ll understand

  • The difference between the doctor-patient model, the expert model and the client-centred model
  • The strengths and drawbacks of each model
  • Where to start with client contracting
  • How to take a client-centred approach
  • Common reasons why clients may disengage
  • How to overcome biases and tensions
  • How to play the role of a critical friend and support your clients to successful resolution.


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About the presenter

Emma is a trustee in one of France’s largest shelters. The shelter takes dogs from a mixed urban-rural environment and is open access. She works as a canine behaviour consultant in the community, working on pre-surrender and post-adoption issues, but also with a wide range of associations and rescue organisations across France. Her specialism is canine aggression and she works in the community with clients whose dogs have bitten. Having completed her Bachelor’s degree in English and Psychology in 1994 and her teaching post-graduate qualifications, Emma’s first career was in teaching where she later worked as a government advisor supporting schools and local authorities. She is still involved in national assessment as a lead examiner for the UK’s largest exam entry at GCSE. She also worked as an organisation management consultant, completing post-graduate work for The University of Manchester on the management of change. Emma is a tutor for The DoGenius, enjoying writing courses for professionals and delivering webinars on key subjects. She is based in Europe and enjoys the company of her numerous Belgian shepherds.